CII

London 2 May 2019

Cavendish - America Square
1 America Square
17 Crosswall
London
EC3N 2LB

Thursday 2 May 2019
08:30 - 16:10


Time	Session	Speaker
8:30 - 9:15	Delegate Registration
9:15 - 9:25	Welcome and Intro from the Chairperson	Melissa Collett, CII

9:25 - 10:05	Cyber	Douglas Hazell & Eva Berg-Winters , Bewica
Title: Understanding the risks of cyber attacks Synopsis: Cybercrime is a significant and growing problem for businesses of all sizes. Using publicly available data, we will be showing how your business or employer might not be as secure as you think it is. Using our own cyber risk assessment tools, we will highlight how you can protect your own businesses from cybercrime and in turn support your clients in being more cyber secure. Learning Objectives: Get a better understanding of cyber risk in general and the specific risk it poses to your business Be able to explain how insurance responds to key cyber events Gain a basis understanding of measures which increase cyber security

10:05 - 10:45	Terrorism	Pool Re
Title: The Evolution of Terrorism Synopsis: The past 12 months has seen a watershed moment for terrorism insurance in the UK, with the extension of the Pool Re scheme to cover terrorist events that do not involve damage to property. Pool Re will explain the background to this important change, the changes to the contemporary threat that necessitated the amendment to coverage and why policyholders should buy cover. We will also examine the wider threat and insurance landscape in addition to the work we are doing on risk management and mitigation. Learning Objectives: Understand the dynamic nature of the terrorism threat and the way insurance propositions respond. Examine the changes Pool Re have made and the way these might feed through to product propositions Identify the key threat drivers, recent terrorist activity and some non-emergent risks
10:45 - 11:10	Morning break
11:10 - 11:50	Negotiation	Melissa Kidd, Motem Ltd
Title: Negotiation for insurance professionals - tips and techniques to negotiate with intelligence, flexibility and power Synopsis: Whether negotiating rate, cover, premiums, fees or claims, negotiation forms a huge part of the insurance professional’s day. This means mistakes can be made easily which result in both value being left on the table and damaged relationships. This practical session is a chance to reflect on your negotiation skills and strategies. It will help you to negotiate with intelligence, flexibility and power – resulting in good outcomes and strong relationships. Learning Objectives: Recognise 5 common negotiation mistakes and how to avoid them Prepare for negotiations so that you can negotiate with intelligence and flexibility Deliver messages with confidence Hold your ground when met with push back
11:50 - 12:35	Blockchain	Gary Nuttall, Distlytics
Title: Blockchain and Insurance - Theory and Practice Synopsis: This session is intended as an introduction to Blockchain / Distributed Ledger Technology. Core concepts are explained at a business, not technical, level and is ideally suited for those with little knowledge about this emerging technology. Primary use cases will be descried, including examples of how the technology has already been deployed in insurance. Learning Objectives: Attendee will be able to describe the core components of a Blockchain. Will be able to identify prospective use cases. Will be familiar with main architectures and ecosystems. Will be aware, via use case walkthroughs, of examples of the technology un use in insurance.
12:35 - 13:15	Drones	Jason Smith, CineCloud
Title: Talking to the skies - the use of drones in insurance Synopsis: Drones have the potential to offer a powerful new perspective. The uses and applications of these UAV’s in Insurance is extensive and impressive; from first response to surveying and inspections, these small pieces of tech promise to revolutionise the way we manage risk. Learning Objectives: Gain an understanding of the current drone technology available and in use Analyse the opportunities and future trends Review where businesses can introduce this technology most efficiently Gain an understanding the impact to the market
13:15 - 14:00	Lunch and Networking
14:00 - 14:40	Telematics	Graham Gordan, LexisNexis
Title: Telematics; The Connected Car and World Peace Synopsis: Telematics and the connected car have disrupted the automotive market for the last decade. This session will provide an overview of what telematics actually means, the benefits to both the consumer and the insurer and why telematics is so high on the industry’s agenda; but we will look at this with a healthy dose of reality. In this session, LexisNexis Risk Solutions will look at the social impact of telematics and the achievements in the young-driver market through “black box” monitoring systems. Drawing upon these findings we will ask whether there is now justification for telematics to go beyond young drivers. This presentation will focus on new rating information provided by telematics and real-time car connectivity, as well as the opportunities ad challenges this will create. Finally, the session will cover the next steps that are required in the insurance industry in order to take the use of telematics to a wider market. What has been missed? What are the risks of not doing so? Learning Objectives: Understand why and how to reposition automotive insurance as a force for social good. Look at consumer segmentation, attitudes and redefining the addressable marker for usage-based insurance. Review the next-generation of data attributes that insurers will be using to score and price, delivered at point-of-quote.
14:40 - 15:20	Catastrophe	AIG
Title: The Natural Catastrophe Cycle Synopsis: The last two year have seen an increase in natural catastrophe activity and the costs (both economic and insured) associated with these events have grown. There is also increased focus on the impact of climate change on the frequency and severity of events. It is of growing importance that insurers understand their exposure. This presentation will focus on the cycle of pricing, analysing, and responding to natural catastrophe events. Learning Objectives: Understand the use of models in analysing natural catastrophe risk Gain simple tactics for handling natural catastrophe events Learn how post event analysis improves future decision making
15:20 - 16:00	Emotional Intelligence	Robin Hills, ei4Chnage
Title: Emotional Intelligence Synopsis: There is intelligence in emotion and intelligence can be brought to emotion. Emotional intelligence is about being smart with your feelings – combining your thinking with your feelings to make good quality decisions and build authentic relationships. Emotional intelligence enables people and organisations to optimise performance, culture and innovation. Successful leaders will use their emotional intelligence to generate creative ideas harnessing the brain’s potential for innovation and insight. They do this through creating the right environment, climate and culture. This interactive session is designed to give you practical strategies and tools that bring emotional intelligence to life. In this session, Robin will explore how emotions affect learning and how they can be used to increase creative insight engaging you in practical activities that have proved effective in training programmes with global leaders. Learning Objectives: Gain simple strategies to enhance the use of emotions to increase performance. Apply experimental learning techniques to engage individuals and groups around emotions. Review the practical applications of emotional intelligence in innovation, problem solving and learning.
16:00 - 16:10	Chairpersons Close	Melissa Collett, CII
5 hours 10 minutes of CPD


	Steve Coates Pool Re	More Info
	Melissa Kidd Motem Ltd	More Info
	Gary Nuttall Distlytics	More Info
	Jason Smith CineCloud	More Info
	Graham Gordan LexisNexis Risk Solutions	More Info
	Robin Hills EI4Chnage	More Info
	Eva Berg-Winters Bewica	More Info
	Douglas Hazell Bewica	More Info
	Melissa Collett CII	More Info

How do I register?

Click on the ‘Book Now’ button above. This will take you to the registration page.

I have already registered but now I need to change my registration details, how should I do this?

Please contact the CII on Professional.Focus@cii.co.uk

I registered for the conference, but I haven’t received my confirmation email. Why?

It could be that you have entered your email address incorrectly or that you have switched to a new email address, or that for some technical reason your registration failed. Please contact the CII office at Professional.Focus@cii.co.uk and we can check your records.

Will my CPD be updated?

At present we are not able to automatically upload the CPD records, but we hope to be able to offer that service in the near future. Please also note that you MUST sign in at the conference in order for us to validate your attendance.

How and when will I receive my CPD certificate?

The locations are too far away from me and I am unable to attend.

This conference doesn’t cover the CPD that I need – when will the CPD I need be covered?

We are continually creating relevant and topical CPD with new pieces being added to our website and Society pages on a regular basis. You can see a range of CPD through our current website and CPD that is being delivered by the Local Institutes also by clicking here.

I’m not sure about the CPD process and requirements – could you please advise me?

For general information and links about the CPD process, please click here
To log in and view your CPD records, please click here
If you have any further queries about CPD, please contact the CII on 020 8989 8464.

I have a special and/or dietary requirement – will this be catered for?

We will do our best to accommodate all special and/or dietary requirements. You can make us aware of this as part of the registration process.

I am unable to attend, but I would like to receive the presentation slides – how do I get these?

Please email the CII office at Professional.Focus@cii.co.uk after the Conference and we will send you all the post event literature.

What is the dress code for the conference?

The dress code is business attire.

How do I register?

Click on the ‘Book Now’ button above. This will take you to the registration page.

I have already registered but now I need to change my registration details, how should I do this?

Please contact the CII on Professional.Focus@cii.co.uk

I registered for the conference, but I haven’t received my confirmation email. Why?

It could be that you have entered your email address incorrectly or that you have switched to a new email address, or that for some technical reason your registration failed. Please contact the CII office at Professional.Focus@cii.co.uk and we can check your records.

Will my CPD be updated?

At present we are not able to automatically upload the CPD records, but we hope to be able to offer that service in the near future. Please also note that you MUST sign in at the conference in order for us to validate your attendance.

How and when will I receive my CPD certificate?

The locations are too far away from me and I am unable to attend.

This conference doesn’t cover the CPD that I need – when will the CPD I need be covered?

We are continually creating relevant and topical CPD with new pieces being added to our website and Society pages on a regular basis. You can see a range of CPD through our current website and CPD that is being delivered by the Local Institutes also by clicking here.

I’m not sure about the CPD process and requirements – could you please advise me?

For general information and links about the CPD process, please click here To log in and view your CPD records, please click here If you have any further queries about CPD, please contact the CII on 020 8989 8464.

I have a special and/or dietary requirement – will this be catered for?

We will do our best to accommodate all special and/or dietary requirements. You can make us aware of this as part of the registration process.

I am unable to attend, but I would like to receive the presentation slides – how do I get these?

Please email the CII office at Professional.Focus@cii.co.uk after the Conference and we will send you all the post event literature.

What is the dress code for the conference?

The dress code is business attire.

For general information and links about the CPD process, please click here
To log in and view your CPD records, please click here
If you have any further queries about CPD, please contact the CII on 020 8989 8464.