SESSION TITLE: Fraudulent Personal Injury Claims: Scotland

SYNOPSIS: An examination of the fundamental dishonesty position in Scotland, including a comparison with England & Wales and Section 57 of the Criminal Justice and Courts Act. Consideration of the potential for the developments of common law fundamental dishonesty. Issues of best practice for insurers in defeating dishonest claims.

LEARNING OBJECTIVES: 
1) What is the current position – England and Scotland
2) Grubb v Findlay 
3) Martin v Fife
4) Appetite for legislative change?

SESSION TITLE: The Modern Built Environment

SYNOPSIS: The built environment continues to change and adapt. Pressures around climate change and sustainability are influencing new build more than ever before. There are major housing shortages in the UK so how do you build quickly and efficiently? This session will explore the methods of building but also the challenges they face around repairability for traditional insurance perils such as fire, escape of water and flood and the building lifecycle.

LEARNING OBJECTIVES: 
1) Understand some of the most common modern methods of construction 
2) The risks they face during construction phase and as built
3) Be aware of the combustibility of materials and how they are protected
4) Understand the issues attached to non-fire events such as escape of water, flood and impact

SESSION TITLE: Insurance Disputes – Lessons learned and how to manage them

SYNOPSIS: Good Practice guides, Codes of Conduct and Regulations are benchmarks by which the industry conducts its day to day affairs but how do they fair, in practice, when tested in a dispute with underwriters about coverage?
You will hear about real cases from one of the country’s leading expert witnesses to the courts about how “the law”, from its perspective views the industry’s disputes. The revelations are surprising.

LEARNING OBJECTIVES: 
1) Case examples of disputes that went right or went wrong.
2) Winning trust. How the public trust of the industry can be made or ruined by the way a dispute is resolved.
3) How to deal with typical impediments to “compliance” obligations, good practice and acting with integrity
4) Avoiding the typical gaffs and pitfalls that lead to disputes. 
5) How to spot a dispute in the making- and what to do about it.   

SESSION TITLE: The three secrets that create presentation rockstars

SYNOPSIS: Every time we present, we want to handle our nerves, really connect with the audience and walk off feeling like a presentation rockstar! It doesn’t matter if it is a fact find with a new client or a keynote speech at a massive conference, we want to talk with real power. David Thomas will share strategies and techniques that you will be able to apply immediately that will significantly improve your impact on any audience.

LEARNING OBJECTIVES: 
1) Understand that EVERYONE can be powerful and effective in front of an audience. 
2) How to make a great impact inside just 60 seconds.  
3) The perfect structure for every presentation.
4) The basics that 80% of all presenters get wrong.

SESSION TITLE: Dispelling the myths to support good mental health

SYNOPSIS: Mental ill health is on the rise. Workplace stress, attitudes and culture play a major role in the problem. What price would pay to insure your mental health? In this talk, we’ll look the causes, what I meant by ‘mental health’ and dispel three common myths about mental ill health. We’ll share practical things you can do to insure your mental good health. You’ll learn from authors, athletes and a strawberry eating monk.

LEARNING OBJECTIVES: 
1) Delegates will learn what is meant by mental health and the continuum.
2) They will be able to explain the causes and cultural drivers of poor mental health at work and have greater insight into their own enables and disablers.
3) They will able to share and dispel three common myths to support good mental health